At CyberChakshu Technologies, we strive to provide high-quality services and software solutions. This
Refund Policy outlines the conditions under which refunds may be granted for our products and
services.
Important: Please read this policy carefully before making a purchase. By
purchasing our products or services, you agree to the terms outlined in this policy.
2. Software Products
For software products such as RefundLetterPro:
Trial Period: We offer a trial/demo period for most software products. We
encourage you to thoroughly test the software during this period.
Refund Window: Refund requests for software purchases must be made within 7
days of purchase.
Valid Reasons: Refunds are granted if the software fails to perform as
described or has critical bugs that we cannot resolve.
Non-Refundable: Refunds are not available if the software works as intended but
doesn't meet your subjective expectations.
3. Subscription Services
For subscription-based software services and hosted platforms:
Monthly Plans: No refunds for the current billing period. You may cancel to
prevent future charges.
Annual Plans: Pro-rata refunds may be considered within the first 30 days if
the service doesn't meet documented specifications.
Cancellation: You can cancel your subscription at any time. Access continues
until the end of the paid period.
4. Training Programs & Workshops
For training services and workshops:
Cancellation 7+ days before: Full refund minus 10% administrative fee
Cancellation 3-7 days before: 50% refund
Cancellation less than 3 days: No refund (rescheduling may be offered)
No-shows: No refund
5. Consulting & Custom Development
For consulting and custom development projects:
Refunds are handled on a case-by-case basis
Work completed before cancellation is non-refundable
Advance payments for custom projects may be partially refundable based on work completed
6. How to Request a Refund
To request a refund:
Contact us through the Contact
Form with subject "Refund Request"
Include your order/invoice number
Provide a detailed reason for the refund request
Include any relevant screenshots or documentation
7. Refund Processing
Once a refund is approved:
Refunds are processed within 7-10 business days
Refunds are credited to the original payment method
Bank processing times may vary
8. Exceptions
Refunds will NOT be granted in the following cases:
Violation of our Terms of Service
Misuse of our services or software
Claims made after the refund window has passed
Buyer's remorse or change of mind (without valid technical issues)
9. Contact Us
If you have questions about this Refund Policy, please contact us through our Contact Form.